Troubleshooting Guides

Experiencing issues? Choose from the topics below to follow step-by-step guides to help you get back on track.

Login issue

Experiencing issues logging into Lyve Cloud? Are you unable to reach the console login page or having issues loading the page that is preventing you from logging in? Are you having trouble reaching your S3 buckets?

Problems accessing the Lyve Cloud login page or your S3 buckets are usually caused by two issues:

• The Lyve Cloud IP addresses are blocked by your organization’s router or firewall.
• Certain services used by Lyve Cloud to enable secure login are blocked by your organization’s firewall rules or your router’s access control list.

Solution

1. Ensure Lyve Cloud domains are allowed.
   
   Make sure the following URLs are added to the allow list of your firewall:

• Lyve Cloud domains:
  
  Lyve Cloud Console URL <account_ID>.console.lyvecloud.seagate.com

https://s3.us-east-1.lyvecloud.seagate.com

https://[bucket_name].s3.us-east-1.lyvecloud.seagate.com

https://s3.us-west-1.lyvecloud.seagate.com

https://[bucket_name].s3.us-west-1.lyvecloud.seagate.com

https://s3.us-central-1.lyvecloud.seagate.com

https://[bucket_name].s3.us-central-1.lyvecloud.seagate.com

https://s3.us-central-2.lyvecloud.seagate.com

https://[bucket_name].s3.us-central-2.lyvecloud.seagate.com

https://s3.eu-west-1.lyvecloud.seagate.com

https://[bucket_name].s3.eu-west-1.lyvecloud.seagate.com

https://s3.ap-southeast-1.lyvecloud.seagate.com

https://[bucket_name].s3.ap-southeast-1.lyvecloud.seagate.com

Additional content for authentication:

2. Verify Port 443 access to the domains listed in step 1.
   
   Check to verify that Port 443 is not blocked by your router or firewall. If the port is blocked, consult your IT department to enable access.


3. Reload the Lyve Cloud page to verify changes made in steps 1 and 2 are allowing login access.
   
   If you continue to experience issues logging into Lyve Cloud after confirming access to the port and domains recommended in this document, please contact your Seagate Customer Success Manager for further assistance.