Lyve Support Center

Access the Lyve Support Center through Lyve Management Portal

1. In the sidebar, select Lyve Support Center.

2. Enter your email address, and then select Next.

First time Lyve Support Center users

1. If this is your first time accessing the Lyve Support Center, select Sign up with password.
2. Look for an email from the Support Center in your inbox. Open the email and select the Sign up button.
3. You're redirected back to the Support Center. Create and confirm a new password.

Returning Lyve Support Center users

If you're a returning Support Center user, select Continue with Atlassian account.

Raise a new support ticket

1. On the Lyve Support Center page, select Raise a support ticket.

2. Enter a summary and description related to your issue. (Optional) Select a service or attach documents.
3. Select Send to submit the ticket.
4. Review the newly created ticket.

Review previous requests

1. On the Lyve Support Center page, select Requests in the upper right corner of the page.
2. Select Created by me to see past tickets you created. Select All to see all past tickets related to you.

3. Select past tickets from the list.

To communicate with Lyve Support Center personnel regarding a support ticket:

1. Select a ticket from the list of requests.
2. Enter a comment in the chat box:

3. Select Save.