Store FAQ
We aim to process orders quickly but contact our customer support immediately if you need modifications.
After you place an order, you will be able to track the status of the order from the order details page. Here is a list of the different statuses you may see:
This is expected. Digital River is Seagate’s ecommerce authorized seller, so you will see DRI*SEAGATE on your credit card statement for any orders placed through the Seagate Store.
If you are having difficulty placing your order, you may be encountering one of the following issues:
We accept returns within 30 days of delivery for eligible items in their original condition. Refer to our Return Policy for more details.
We do offer product replacement for warranty issues through our Warranty & Replacements page beyond 30 days. For non-warranty related exchanges, please request a return for refund and place a new order.
We offer domestic shipping only to the Eligible Counties* stated below. Shipping availability may vary, so please validate available shipping options during checkout.
We offer free (ground) shipping on all orders over:
No. Orders need to be shipped to a physical address.
Once your order ships, you'll receive a tracking number via email. Use this to track your package's status.
Seagate uses 3rd-party partners to handle the fulfilment and shipping of your order.
Seagate will cover the return shipping cost.
After we receive and inspect the returned item, refunds are processed within 7 business days to your original payment method.
Contact our customer support immediately with your order details and a description of the issue. We'll make it right.
Yes, all our products have warranties. Duration may vary. Check the product description for warranty details.
*As used herein, "Eligible Countries" means United States of America, Canada and Germany.