Getting Started with Lyve Client Software

Welcome

Lyve Client lets you unlock and manage Lyve Mobile devices connected to your host computer.

Secure your devices—Industry-standard authentication key management lets you unlock your Lyve Mobile devices for use with a connected computer.

Your local data at a glance—View the status of connected Lyve Mobile devices, available storage capacities, and current data activities.

Workflow data management—Create worfklows to automate copying, moving, and deleting terabytes of data.

Lyve Management Portal credentials

To unlock and access Lyve Mobile devices connected to your computer, you must enter a username (email address) and password in the Lyve Client app. Your email address and password credentials were registered with Lyve Management Portal in one of two ways:

Account manager—You created a Lyve Management Portal account at lyve.seagate.com and set up your email address and password during registration.

Product admin or product user—You were identified as a product user for a project created in the Lyve Management Portal. An email was sent to you from the Lyve team inviting you to register your account.

If you haven't already registered your account, you should do so before attempting to unlock connected Lyve Mobile devices. The setup process allows you to:

Create a password to manage your account and access connected Lyve Mobile devices.
Establish 2-step verification for strong security.
Register your account information with Lyve Management Portal.

If you can't remember your credentials or your email invitation period expired before you could register your account, visit lyve.seagate.com. Click Sign in and then click Don’t remember your password?. If your email isn’t recognized, contact your account manager. For further help, you can contact customer support using the Lyve Virtual Assist Chat at lyve.seagate.com.

Download and install Lyve Client Software

Install Lyve Client on any computer intended to connect to your Lyve Mobile device.

Links to the installer can be found on Lyve Management Portal:

Log in to lyve.seagate.com.
On the Home page, click Downloads.
At the prompt, click Download for either Windows® or macOS®.
Go the folder where you receive downloads and open the installer.
Follow the onscreen instructions to complete the setup and open Lyve Client.

You can also download Lyve Client installers from the support page at www.seagate.com/support/lyve-client.

Authorize host computers

Open Lyve Client on a computer intended to host your Lyve Mobile device.

An internet connection is required when authorizing a host computer.

When prompted, enter your Lyve Management Portal email address and password.
Lyve Client authorizes the host computer to unlock and access Lyve devices and manage projects on the Lyve Management Portal.

The host computer remains authorized for a period of time, during which you can unlock and access connected devices even without an internet connection. You’ll need to periodically open Lyve Client on the computer and re-enter your credentials.