How do I request an order/project for another region?
When looking to make an order/project for another region that is not available in your Shipping Country dropdown menu, please fill out the Lyve Talk to An Expert Form and a Lyve Expert will reach out to you within 1-2 business days to help you create an order for a different region than their billing address.
How can I check the status of an order?
See the steps below to check the status of your order:
Go to lyve.seagate.com
Click on Sign in
Log in to your account
Click on Projects
Click on the Project the order is related to
Under Order History you can check the status and if your order has shipped the tracking number will be listed
How can I renew a subscription?
To renew your subscription please follow the steps below:
Go to lyve.seagate.com
Click on Sign in
Log in to your account
Click on Projects
Select the project you want to renew the subscription
Click on Manage Project dropdown menu
Your subscription will continue to be billed monthly unless you upgrade to an annual plan where you will get an 8% discount
From there, use the support chat to complete the renewal
How can I add devices to a subscription?
Go to lyve.seagate.com
Click on Sign in
Log in to your account
Click on Projects
Click on the Project you want to add or remove a device
To add a device, click on the Add Order button
How can I remove devices from a subscription?
To remove a device from a subscription, please contact our Lyve support chat.
How do I reset or recover my account recovery code?
Please contact Lyve support chat.
What are my billing/payment options?
Credit card payment
American Express, Visa, Mastercard or Discover
Pay by invoice
To qualify for credit terms with Seagate, you must meet specific requirements. Pay by invoice is not available to all customers; granting of credit is subject to certain terms and restrictions. Please review our Service Terms before you apply.
Customers must commit to at least $10,000.00 in annual contract value
Seagate may require customers to provide audited financial history
Seagate may require customer to fill out a credit application
How do I add/remove payment methods to account?
Go to lyve.seagate.com
Click on Sign in
Log in to your account
Click on
icon Select Billing
Under Payment Methods you can Add, Edit or Remove a credit card:
To add a new credit card - click on Add Credit Card
To edit a credit card – click on pencil icon
To remove a credit card – click on remove icon next to the credit card you want to remove
How do I view my invoices?
Only users with billing permissions can view and download invoices.
Go to lyve.seagate.com
Click on Sign in
Log in to your account
Click on
icon Select Billing
View and download invoices from the "Invoices" table
