What is Seagate Return Policy?+
What is the Seagate Limited Warranty Statement?+
Please refer to the Seagate Limited Warranty Statement.
For Network Attached Storage (NAS), please refer to the Business Storage/NAS Products Limited Warranty Statement.
Does Seagate provide international warranty?+
Products purchased from distributors but returned outside of the distributors’ sales territory, may not be eligible for warranty services.
What does your warranty not cover?+
I have a Seagate (or Seagate-affiliated) product that came in my system. The product has now failed; how do I get it replaced?+
Please contact the original equipment manufacturer or the place of purchase for further warranty support on the product.
I have a Network Attached Storage (NAS) product. Why can I not create an RMA (Return Materials Authorisation) on the website?+
Due to the nature of the NAS product, Seagate advises customers to contact Seagate support Seagate support or LaCie support for troubleshooting and warranty assistance.
How can I get local technical assistance to evaluate and fix my failed product if needed?+
Seagate does not provide a local repair facility. Technical assistance is available. Please visit the Contact Us page for more information.
Does Seagate have any diagnostic tools to check my product?+
SeaTools for Windows supports any brand of SATA, PATA, SAS, SCSI, Firewire and USB interface drive. Warranty tests are provided for Seagate, Maxtor, Samsung, and LaCie products. Please Contact Us if you are using a Network product.
Can you help me retrieve the data from my failed product?+
Any required data recovery service must be completed BEFORE requesting an RMA (Return Materials Authorisation) from Seagate. Seagate Limited Warranty does not cover data loss or costs related to data recovery unless the product was purchased with the Seagate Rescue Data Recovery Service Program. If you would like data recovered from your product, it may be available (except in Greece and Russia) from Seagate Recovery Services.
Do you sell, repair, or provide product components?+
No, Seagate does not repair products nor sell or provide product components for repair; however, Seagate performs exchanges on products under warranty.
Where do I find my Product Number and Serial Number?+
How do I check my product warranty status and create a return online (Terms & Conditions apply)?+
Please check your warranty through Warranty Validation and Begin a Return to create your RMA (Return Materials Authorisation).
If my product has failed, but is out of warranty, am I eligible to receive a replacement product?+
Seagate products (or Seagate-affiliated) are only eligible for replacement during the warranty period. Please refer to the Limited Warranty Statement for more information.
Can I get a replacement for my failed product?+
Replacement for your failed product is possible if:
- The product is still in warranty and warrantied by Seagate. Please check your warranty through Warranty Validation.
- The product has passed our Visual Mechanical Inspection, and the product has not been opened, modified, or tampered with.
- The product failed the SeaTools test (if applicable). Please refer to the Return Policy for more information.
- The product is not being returned from a Restricted or Embargoed country.
Where can I return my failed product?+
Upon creating an RMA (Return Materials Authorisation), you will receive an order acknowledgement with your RMA number. Please return your drive to your selected return location.
When I process my warranty replacement for my faulty drive, can I pay the difference and upgrade my replacement product? +
Unfortunately our warranty process does not allow for upgrades. The warranty covers a drive for drive replacement.
What will happen to the data on my product when I return it? +
Data on returned products will be lost. Please refer to the Data Overwriting Process For Returned Products for more information.
I received my replacement product, but why did I receive a different brand? +
Seagate may replace your product with a product that was previously used, repaired and tested to meet Seagate specifications. All product replacements will be Seagate, or Seagate-affiliated brands. Please refer to the Limited Warranty Statement for more details.
I have received the replacement product but I still have important data on my product which I returned. Can you return my failed product to me?+
Once a product is returned, it will go through the Data Overwriting process. Please ensure that any data is retrieved from your product prior to returning to Seagate.
How do I contact support for warranty assistance?+
For additional Seagate assistance and its affiliates (excluding LaCie), please visit the Contact Us page. For additional LaCie assistance, please visit the LaCie Contact page.
Where can I find a list of Seagate and LaCie authorised distributors, nearby shops, and sites to purchase products online?+
Where to Buy (Seagate) and Where to Buy (LaCie) page to see the list of authorised distributors, nearby shops selling Seagate and LaCie products, and where to buy products online.
Why am I not allowed to process my return?+
If you reside in a restricted or embargoed country, Seagate will be unable to process your return. Please refer to the Restricted or Embargoed Countries list and contact your place of purchase for more information on their return process.
What should I ship and how should I package my product?+
How can I check the return status of my product?+
Please check the Existing Return Status. You will need your Order Number and Surname to check the return status.
Rev. July 2016
