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How To Ship Your Seagate Product

Need to return an item? No problem! It’s easy.
Just follow the simple steps below.

Before You Mail

  1. In order for your return to be processed, it will need a Return Material Authorisation (RMA) number. The number serves as Seagate’s confirmation that your product is under a valid warranty and can be returned. If you don’t have it yet, you can obtain it by registering your device and requesting the number. You can also view a quick video about the RMA process on that same page.
  2. Print your packing slip and label. They will be provided to you after you enter your RMA number.

Beware Of ESD

Exercise caution when handling your product.

Electrostatic discharge, or ESD, is the static shock we sometimes receive after walking across a carpet. ESD damage can harm devices and be costly. Often imperceptible by the human eye, ESD can cause an immediate failure or a gradual degradation.

What does this mean for Seagate? Discharge personal static buildup by touching a grounded metal object before moving a computer, hard drive, or another component. We recommend that you ship your product in an antistatic or ESD bag.

How To Pack Your Product

Single Internal, External, and SSD Devices

  1. Put the media in an antistatic bag or similar material to prevent ESD.
  2. Place the drive in a bubble wrap envelope or a box lined with bubble wrap.
  3. Do not use packing pellets, peanuts, air bags, or newspaper.
  4. Place the packing slip inside the package, and seal the box with nylon or vinyl tape along all edges and openings.
  5. Place the label on the outside of the package.

Multiple Drives

  1. Use an antistatic bag and bubble wrap to cover each individual drive before placing together inside the package.
  2. Do not use packing pellets, peanuts, air bags, or newspaper.
  3. Place the packing slip inside the package, and seal the box with nylon or vinyl tape along all edges and openings.
  4. Place the label on the outside of the package.

NAS Storage Systems

  1. Please refer to the table below and return the checked product parts for the NAS product you are returning.
  2. Put the NAS product in an antistatic bag and wrap it with bubble wrap to protect the product from damage during transportation.
  3. Do not use packing pellets, peanuts, air bags, or newspaper.
  4. Place the packing slip inside the package, and seal the box with nylon or vinyl tape along all edges and openings.
  5. Place the label on the outside of the package.
Product Parts NAS Storage Drive Only NAS Storage Chassis Only NAS Storage Full Set
enclosure   X X
Tray/Drawer   X X
Power Supply (w/cord/adaptors)   X X
Drives X    
All Other Accessories     X
Quick Start Guides/Software/CDs     X

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