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Lyve Mobile devices are unlocked and accessed using the Lyve Client app. Ensure that Lyve Client has been installed on the host computer and that you have valid Lyve Management Portal credentials. See the following instructions.
A Lyve Management Portal username and password are required to authorize computers to access devices inserted in Lyve Rackmount Receiver.
Account manager—You created Lyve Management Portal credentials when you set up your Lyve account at lyve.seagate.com.
Product admin or product user—You were identified as a product user for a project created in the Lyve Management Portal. An email was sent to you from the Lyve team that included a link for resetting your password.
If you can't remember your credentials or you lost your email invitation, visit lyve.seagate.com. Click Sign in and then click the Don’t remember your password? link. If your email isn’t recognized, contact your account manager. For further help, you can contact customer support using the Lyve Virtual Assist Chat.
To unlock and access Lyve devices connected to your computer, you must enter your credentials in the Lyve Client app. Install Lyve Client on any computer intended to connect to devices inserted in Lyve Rackmount Receiver. See below for details.
The Lyve Client app is required to authorize a host computer to access Lyve Mobile Array and compatible devices. You can also use it to manage Lyve projects and data operations. Download the Lyve Client installer for Windows and macOS at www.seagate.com/support/lyve-client.
An internet connection is required when authorizing a host computer.
Lyve Client authorizes the host computer to unlock and access Lyve devices and manage projects on the Lyve Management Portal.
The host computer remains authorized for up to 30 days, during which you can unlock and access connected devices even without an internet connection. After 30 days, you’ll need to open Lyve Client on the computer and re-enter your credentials.
For details on configuring SAS, fibre channel, and iSCSI data network connectivity, see Windows Server Setup.