Support

Get the most from Lyve Drive Shuttle with easy access to information and support.

To select support activities:

1. On the Home screen, tap the Menu icon ().
2. Tap Support.
3. Select an activity from the menu.

Update

Lyve Drive Shuttle's firmware may need to be updated as part of routine maintenance or in order to resolve a specific issue.

To initiate a firmware update:

1. In the Support menu, tap Update.
2. At the prompt, select from the following options:

Manual

To complete a manual firmware update:

1. From a computer, download the firmware at www.seagate.com/support/lyve-drive-shuttle.
2. Copy the firmware to an external storage device. It must be copied to the root level of the hard drive.
3. Connect the drive to Lyve Drive Shuttle's peripheral port and tap Next.
4. At the prompt, tap Power off to begin the update.
5. At the prompt, disconnect and reconnect the power cable.
6. When the update is complete, tap Power off to complete the update.
7. To power on Lyve Drive Shuttle, disconnect and reconnect the power cable.

Automatic

To complete an automatic firmware update:

1. After the update is downloaded, Lyve Drive Shuttle will power off.
2. You're prompted to power on the device to run the update. Disconnect and reconnect the power cable. Lyve Drive Shuttle will automatically update when powering on.

Generate diagnostic

If you've contacted Seagate support about a technical problem with Lyve Drive Shuttle, a representative may ask you to download a diagnostic report to aid in troubleshooting the issue.

To generate a diagnostic report:

1. In the Support menu, tap Generate Diagnostic.
2. Connect an external storage device to the USB peripheral port and tap Create log.
3. At the prompt, tap OK.

Once the log has been downloaded, disconnect the external storage device and connect it to computer. Follow the instructions from your Seagate representative on sending the log to Seagate support.

Help

Lyve Drive Shuttle provides the URL for the support page for Live Drive Shuttle.

To view the URL:

1. In the Support menu, tap Help.
2. Note the support URL: www.seagate.com/support/lyve-drive-shuttle.

Recovery

A recovery is used to revert Lyve Drive Shuttle to its factory default settings. See Recovery for details.

Register

Get the most from Lyve Drive Shuttle with easy access to information and support.

To register your device:

1. In the Support menu, tap Register.
2. Tap on the Name field and enter your name.
3. Tap on the Email field and enter your email address.
4. Tap Register.

About

The About screen displays details about Lyve Drive Shuttle.

To view the About screen:

1. In the Support menu, tap About.
2. Review the following device details:
• Product name
• Device name
• Model name
• Firmware version
• Serial number
3. Tap Back.

Lyve Drive Shuttle uses open source libraries. You can download acknowledgements and licenses:

1. On the About screen, tap Acknowledgements & Licenses.
2. Connect a storage device and tap Download.
3. Review the download results and tap OK.