Lyve Management Portal User Manual

Lyve Management Portal

Welcome
- Features
Lyve Products and Services
Getting Started
Account and Billing Management
Multi-Account Management
Org Management
Membership Management
Lyve Mobile Subscriptions
Lyve Cloud Subscriptions
Lyve Systems Leasing Subscriptions
Device Management
Security Management
Lyve Support Center

Security Management

With Lyve Token Security, members entrusted with security management provide product end users with unlockers (Lyve Token files) that allow access to specific Lyve Mobile Arrays in the subscription. Unlockers can authorize device access without a connection to Lyve Management Portal or the internet.

There are two types of unlockers:

Software unlockers	A software unlocker is a client computer installed with the Lyve Client app. The software unlocker authorizes that instance of Lyve Client to access specific Lyve Mobile Arrays in the subscription.
Hardware unlockers	A hardware unlocker authorizes a device (a Lyve Mobile Padlock or Lyve Mobile Link) to unlock specific Lyve Mobile Arrays in the subscription.

For more information on Lyve Token files and accessing devices with software and hardware unlockers, see the Lyve Mobile Security User Guide.

Create a Lyve Token file for a software unlocker

Prerequisites

The following items are required:

Lyve Mobile Array(s)	Lyve Token files unlock specific Lyve Mobile Arrays in your subscription. At least one Lyve Mobile Array must have been added to your subscription.
Permissions	The member creating the Lyve Token file must have been granted the Manage Security permission (see Manage subscription members). Members lacking the Manage Security permissions will not see the Security menu in the sidebar.
Registration file	The product end user (the person who will be using the Lyve Token file to access devices) must provide you with a registration file (.JSON) for their instance of Lyve Client. The registration file is created using the Lyve Client app on the computer that will be accessing devices. For an overview of the process as well as instructions on creating a registration file, see Accessing Devices with a Lyve Token Software Unlocker in the Lyve Mobile Security User Guide.

Register the Lyve Client instance as a software unlocker

To register the Lyve Client instance:

On your Home page, select a Lyve Mobile service subscription.

Alternatively, select the More icon in the 'Actions' column, and then select View Subscription.

Select Security | Software Unlockers in the sidebar:

Select the + Software Unlocker button in the upper right side of the page:

Under 'Upload Registration File', select the Click to upload file button.
Navigate to the location of the registration file (.JSON) provided by the product end user. Select the file, and then select Open.
Enter a name for the software unlocker. Choose any friendly name that helps you differentiate one product end user/Lyve Client installation from another.
Select Register.

Wait a moment while Lyve Management Portal processes the file. The new unlocker appears in the list of software unlockers.

Create the token file

To create the token file:

In the sidebar, select Security | Tokens:

Select the + Create Lyve Token button in the upper right side of the page:

Under 'Unlockers', select the software unlocker you registered peviously.

You can select multiple unlockers to be included in the single token file you're creating.

(Optional) Select the Save File switch if you want to allow the product end user to import the token file into the Lyve Client app.

Enabled	The Lyve Token file can be imported and stored in Lyve Client, allowing the host computer to unlock assigned devices whenever they’re connected.
Disabled	The Lyve Token file may only be used to unlock assigned drives for the current session. The file is not deleted from its location on the host computer, but it must be reselected each time the end user wants to use it.

Under 'Lyve Mobile Array(s)', select the storage device(s) this token file is authorized to access. If necessary, use the search field to filter the Lyve Mobile Arrays displayed in the list by the device serial number.

If you don’t know a Lyve Mobile Array’s serial number, you can find it by scanning its QR code. The serial number appears on the left side of the handle.

Do not confuse the QR code on the handle with the QR code on the back of Lyve Mobile Array, which is clearly marked PSID. The PSID is not the same as the serial number.

If the serial number on the handle is unreadable or doesn't work, use the Lyve Virtual Assistant icon to start a support session.

Select Create.

Lyve Management Portal creates the token file and downloads it to the location where you receive downloads.

If the file was not downloaded, make sure your browser setting is not blocking downloads. To re-download, select the More icon in the 'Actions' column for token file, and then select Re-Download.

Send the token file to the product end user

Once the token file has been created, send it to the product end user with the computer that will unlock the connected Lyve Mobile Arrays assigned to it.

The end user will then import the token file and/or unlock Lyve Mobile Arrays with it. See End user final tasks in the Lyve Mobile Security User Guide.

Edit a software unlocker

You can edit a software unlocker in order to rename it.

On the Software Unlocker Management page, select the More icon in the 'Actions' column next to the software unlocker you want to rename, and then select Edit.
Edit the name.
Select Save.

Remove a software unlocker

To remove a software unlocker:

On the Software Unlocker Management page, select the More icon in the 'Actions' column next to the software unlocker you want to remove, and then select Remove.
In the dialog, select Remove to confirm.

Create a Lyve Token file for a hardware unlocker