Getting Help
The Seagate Wireless Plus is a plug-and-play device. However, in certain situations, the setup process and product usage might require extra attention.
Finding More Help
Visit the Seagate Wireless Plus support page where you will find:
- How-to videos
- Firmware updates (when available)
- Software updates (when available)
- FAQs
Common Problems and Solutions
I can’t connect wirelessly to the Seagate Wireless Plus
- Make sure that the Seagate Wireless Plus is physically disconnected from your computer, powered on, and that the Wi-Fi LED is a steady blue. A steady blue indicates that the device is Wi-Fi ready and broadcasting.
- Make sure to select Seagate Wireless from your device’s wireless network list. If you leave the Seagate Wireless Plus range (150 feet), your device disconnects from the signal. Any obstructions, such as walls between your device and Seagate Wireless Plus, might affect the strength of the signal.
- If you know that the Seagate Wireless Plus is broadcasting, but your device can’t connect, the upper limit of eight devices might already be connected to it. Try disconnecting one of the other devices.
- If you are attempting to stream using a browser, make sure that your device’s wireless connection is enabled. Go to any URL to be redirected to the Seagate Wireless Plus main page.
I mistakenly reformatted the drive for my Mac
If you mistakenly allowed Time Machine to use the Seagate Wireless Plus as its backup drive, it reformatted the drive for backup purposes. You must return the Seagate Wireless Plus to the NTFS format.
Important info: Reformatting erases all of the data on the Seagate Wireless Plus.
- Copy any data that you want to keep from the Seagate Wireless Plus to another device.
- Eject and disconnect any other USB drives from your Mac.
- Attach the Seagate Wireless Plus to your Mac.
- Install the NTFS driver included on the Seagate Wireless Plus.
You can also find this driver on the Seagate download page.
- On your Mac, open Finder, click Go, and then click Utilities.
- Double-click Disk Utility
- Select the Seagate Wireless Plus drive or Seagate USB.
- Click the Erase button.
- For Format type, select Windows NT File System (do not select the compressed option).
- Enter a recognizable name, for example, Seagate Wireless Plus drive.
This is the name that appears on the Desktop when you connect the Seagate Wireless Plus to your Mac.
The Seagate Wireless Plus should be ready to use withing a few minutes. You may need to eject the device by dragging it to the trash can and then disconnect and reconnect it to gain full read and write capability.
- You can now setup the Seagate Wireless Plus for your use.
Remember: If you are using Time Machine, do not allow the program to use the Seagate Wireless Plus drive for backup.
The Seagate Wireless Plus shuts down by itself
Your Seagate Wireless Plus includes a power-save feature, which means that it enters a standby state after 5 minutes of inactivity. Your device automatically returns to active mode whenever someone attempts to access it.
I know the Seagate Wireless Plus is broadcasting, but I can’t stream from it
Up to five wireless-enabled devices can stream from the Seagate Wireless Plus at one time.To see how many devices are currently connected to the Seagate Wireless Plus, open the Seagate Media app on a connected device and tap Users.
The Seagate Wireless Plus beeps when I plug it in to my computer
The battery is low. Connect your Seagate Wireless Plus to a power outlet using the included USB to DC adapter and charge the device.