Frequently Asked Questions

For help setting up and using Seagate FireCuda Gaming SSD, review the frequently asked questions below. For additional support resources, go to Seagate customer support.

All users

Problem: My file transfers are too slow

Q: Are both ends of the USB cable firmly attached?

A: Review troubleshooting tips for cable connections below:

• Check both ends of the cable and make sure that they are fully seated in their respective ports.
• Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
• Try a different USB cable.

Q: Are there other devices connected to the same port or hub?

A: Disconnect other devices and see if the storage device’s performance improves.

Q: Are you connected to a USB 3.2 Gen2x2 port?

A: For optimal performance, a USB 3.2 Gen 2x2 device must be connected to a host port that supports USB 3.2 Gen 2x2. Confirm that your computer's USB-C port is USB 3.2 Gen 2x2. Connecting FireCuda Gaming SSD to a Thunderbolt 3 or other USB-C ports can limit the performance.

Q: (Windows only) Is write caching enabled?

A: Write caching is used to improve performance by using the volatile memory (RAM) to collect write commands sent to a storage device. See How to improve performance of an external drive in Windows.

Problem: The provided USB cable is too short

Q: Can I use my storage device with a longer cable?

A: Yes, provided it is certified according to USB standards. However, Seagate recommends using the cable shipped with your storage device for the best results. If you use a longer cable and experience problems with detection, transfer rates or disconnection, use the original cable included with your storage device.

Problem: I’m receiving file transfer error messages

Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?

A: Ignore this message since the drive remounts on the desktop despite the pop-up.

Windows

Problem: The device icon doesn’t appear in Computer

Q: Is the storage device listed in Device Manager?

A: All storage devices appear in at least one place in Device Manager.

Type Device Manager in Search to launch it. Look in the Disk Drives section and, if necessary, click the Plus (+) icon to view the full list of devices. If you’re uncertain that your storage device is listed, safely unplug it and then reconnect it. The entry that changes is your Seagate device.

Q: Is your device listed next to an unusual icon?

A: Windows Device Manager usually provides information about failures with peripherals. While the Device Manager can assist with troubleshooting most problems, it may not display the exact cause or provide a precise solution.

An unusual icon next to the device can reveal a problem. For example, instead of the normal icon based on the type of device, it has an exclamation point, question mark or an X. Right click this icon and then choose Properties. The General tab provides a potential reason why the device is not working as expected.

Mac

Problem: The device icon does not appear on my desktop

Q: Is your Finder configured to hide external disks on the desktop?

A: Go to Finder and then check Preferences | General tab | Show these items on the desktop. Confirm that External Disks is selected.

Q: Is your device mounting in the operating system?

A: Open Disk Utility at Go | Utilities | Disk Utility. If the device is listed in the left-hand column, check your Finder preferences to see why it is not displayed on the desktop (review the question above).

Q: Does your computer’s configuration meet the minimum system requirements for use with this storage device?

A: Refer to the product packaging for the list of supported operating systems.

Q: Did you follow the correct installation steps for your operating system?

A: Review the installation steps in Getting Started.