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The NAS OS Installer is available on the USB key shipped with your NAS OS device. In addition to installing NAS OS, it can act as a bootable rescue tool to help you troubleshoot technical problems. The Installer includes three recovery options:
To connect to the Installer, you will need:
You have multiple options for finding the addresses:
While not obligatory, you can connect a compatible monitor to the NAS before following the Rescue Steps. Doing so will help you confirm that the NAS boots from the USB key. You can also review the device's IP and MAC addresses.
The VGA signal reverts to energy saving mode within a few minutes. If the monitor appears to be receiving a signal but no image is present, try to connect a USB keyboard to one of the NAS's USB ports. Tap on one of the keys to view the NAS's VGA signal.
The included USB flash drive allows you to boot the NAS OS device and run the NAS OS Installer. However, before using the USB key, it is highly recommended that you download a more recent version of the Installer as it may have been updated since you received your NAS.
Note on download: The software that you download is not the NAS OS. Rather, it is a utility to install the NAS OS Installer onto the key so that you can install or repair the NAS OS.
To update the USB key:
The NAS OS Installer will attempt to repair or reset the NAS OS. To guarantee that data stored on the NAS is preserved, Seagate highly recommends that you back up all shares before moving forward with the Installer. If you cannot access the NAS volumes, the Rescue provides an option to retrieve data via FTP.
Following the backup (if applicable), turn the NAS off. If you have access to NAS OS, use the power icon on the upper right of the window to select Shutdown. Otherwise, apply a short push to the power button.
The NAS OS Installer may perform a file system check (fsck) to determine if the device was improperly powered off or crashed, causing an inconsistent state for the NAS OS. The fsck will attempt to repair or recover damaged system files.