When trying to unlock a locked drive on macOS 15 (Sequoia) the following message may be displayed.
It is important to know that there is nothing wrong with the drive. This message occurs because of an issue opening the application “Unlock Drive for Mac” located on the drive. For these situations, please install Toolkit and use Toolkit to unlock your drive instead, and access your data.
Install Toolkit and a prompt should appear to unlock the drive when security is enabled.
If the prompt doesn’t appear automatically when you connect the drive:
- Open Toolkit
- Click Seagate Secure on the main menu
- Click Unlock
- Enter your password
- Click Continue
If you experience issues unlocking using Toolkit, physically disconnect and reconnect the drive, then try those steps again.
