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Product Support

Personal Cloud Hard Drive

Personal Cloud Hard Drive
Get Support Now

Support for this product and any associated software or services may no longer be eligible for support per the Seagate Vintage Product Support Policy. For assistance, please reference the online Knowledge Base.

Note: NAS OS 4, the operating system used for our NAS devices, will be officially End-of-Life effective July 18th, 2022. This change will not affect the data on your NAS device, but NAS OS will no longer be receiving any updates, including security updates.
For additional information, please see our support article here.

Note: Effective May 15th, 2021, the Seagate Access and MyNAS services for NAS OS 4 devices will no longer be available, including their remote access functionality, Sdrive and mobile app integrations. This change will not affect the data on your NAS device.
For additional information about other available options for remotely accessing your NAS OS 4 device, please see our support article here.

Getting Started

Quick Start

Documentation

Video Guide

Creating a New User on a Personal Cloud 2

Seagate Personal Cloud Backing Up a USB to Personal Cloud

Seagate Personal Cloud Creating New User Accounts tutorial

Seagate Personal Cloud Getting Started tutorial

Getting Started on a Personal Cloud 2

Backing up a USB to a Personal Cloud 2

Personal Cloud | How to Create a New Backup Plan Using Seagate Dashboard

Create Remote User Without a S Drive Account

Personal Cloud | How to setup a Smart Copy

Seagate Personal Cloud - New Remote User with Remote Access Account

Personal Cloud - Creating a Remote User Account for User Without a Seagate Remote Access Account

Create New Remote User With Remote Access

Personal Cloud | How to Restore a Backup Using Seagate Dashboard

Knowledge Base

Downloads

NAS OS 4.x - Remote Access Options

Learn More
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Seagate Media App

Seagate Media - Quick Start Guide, Installation, Troubleshooting Tips, Downloads.

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Dashboard Support

Seagate Dashboard - Videos, Troubleshooting Tips & Downloads.

Learn More

Personal Cloud 2 Bay GPL Source Code

Download

Personal Cloud GPL Code

Download

Firmware Downloads

Enter your serial number to find firmware downloads for your drive.

Need help finding serial number?
Search for Firmware

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Specs

  • Personal Cloud 2-Bay 8TB
    STCS8000100
    • 2180 g
    • 235.15mm
    • 234.0 mm
    • 8 TB
    • Ethernet
    Data Sheet User Manual
  • Personal Cloud 2-Bay 6TB
    STCS6000100
    • 2180 g
    • 235.15mm
    • 234.0 mm
    • 6 TB
    • Ethernet
    Data Sheet User Manual
  • Personal Cloud 5TB
    STCR5000101
    2-year limited warranty
    • 1380 g
    • 235.15mm
    • 119.0 mm
    • 5 TB
    • Ethernet
    Data Sheet User Manual
  • Personal Cloud 4TB
    STCR4000101
    2-year limited warranty
    • 1380 g
    • 235.15mm
    • 119.0 mm
    • 4 TB
    • Ethernet
    Data Sheet User Manual
  • Personal Cloud 2-Bay 4TB
    STCS4000100
    2-year limited warranty
    • 2180 g
    • 235.15mm
    • 234.0 mm
    • 4 TB
    • Ethernet
    Data Sheet User Manual
  • Personal Cloud 3TB
    STCR3000101
    2-year limited warranty
    • 1380 g
    • 235.15mm
    • 119.0 mm
    • 3 TB
    • Ethernet
    Data Sheet User Manual
Model
Typical Weight
Width
Length
Capacity
Interface
Model
Personal Cloud 2-Bay 8TB
STCS8000100
Data Sheet User Manual
Personal Cloud 2-Bay 6TB
STCS6000100
Data Sheet User Manual
Personal Cloud 5TB
STCR5000101
2-year limited warranty
Data Sheet User Manual
Personal Cloud 4TB
STCR4000101
2-year limited warranty
Data Sheet User Manual
Personal Cloud 2-Bay 4TB
STCS4000100
2-year limited warranty
Data Sheet User Manual
Personal Cloud 3TB
STCR3000101
2-year limited warranty
Data Sheet User Manual
Typical Weight
2180 g
2180 g
1380 g
1380 g
2180 g
1380 g
Width
235.15mm
235.15mm
235.15mm
235.15mm
235.15mm
235.15mm
Length
234.0 mm
234.0 mm
119.0 mm
119.0 mm
234.0 mm
119.0 mm
Capacity
8 TB
6 TB
5 TB
4 TB
4 TB
3 TB
Interface
Ethernet
Ethernet
Ethernet
Ethernet
Ethernet
Ethernet

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