Find Model and Serial Numbers

Instructions to find a serial number (S/N) on the Seagate, Samsung, Maxtor and LaCie drives.

Your product serial number is a unique identifier that allows us to look up information about your product and its warranty. If your drive is not detected or connected to your computer, you will need to locate the serial number printed on the label of your external or internal drive.

Windows

Mac

• Click on the Apple Icon (located in the upper left-hand corner), then select About This Mac
• Click More Info (Some versions of macOS may not require this step and you can select System Report from the About This Mac window)
• Select System Report to open the System Information window (You may need to scroll down to see the System Report button)
• In the left-hand column under Hardware, locate the interface you are using (i.e. USB, SATA, Firewire, Thunderbolt, etc.)
• In the middle window, locate the drive and select it
• You should see the drive information listed in the center at the bottom
• The serial and/or model number will be listed here

QR code:
Some of our drives have the QR code printed on the label (see example below). Each QR code is unique and is associated with that drive S/N. This code allows our customers to verify if the product is genuine, it provides the ability to check warranty or to get more information about the drive. If you wish to enter or scan the QR code, please visit: Verify my drive link.

Note: For certain products, the model number is no longer included on the product label.

See the examples listed below to help you find the serial numbers for different models:

Caution: Please Safely Remove, then physically disconnect and power down your drive before looking for the serial number.