Lyve Management Portal User Manual

Lyve Management Portal

Welcome
- Features
Lyve Products and Services
Getting Started
Account and Billing Management
Multi-Account Management
Org Management
Membership Management
Lyve Mobile Subscriptions
Lyve Cloud Subscriptions
Lyve Systems Leasing Subscriptions
Device Management
Security Management
Lyve Support Center

Getting Started

Register a new account

A Lyve Management Portal account lets you manage your Orgs, subscriptions, members, and billing in one convenient location. In addition, your account is used to authorize computers accessing Lyve Mobile Array(s) and compatible devices.

Go to lyve.seagate.com.
Select Sign in | Register.
A login dialog appears. Enter your email address, and then select Next.
Lyve Services sends a code to the email address you entered. Find the message with the code in your inbox and enter it in the dialog. Select Next.

Create a profile

Enter the required profile information, and then select Next.

Create an account

To complete your account, select an account type and provide billing and payment information.

Select account type

Use the drop-down menu to select your account type.

There are two types of accounts:

Enterprise	Use Lyve Services on behalf of your company.
Solution Provider	Use Lyve Services as a reseller, managed solution provider (MSP), or other solution provider. Allows you to register deals with Seagate.

Add billing address

Enter an address into the search field or select a country to enable all other address fields.
Enter billing address details.
Enter your company name and (optional) industry type.

European customers

You must submit a VAT ID to create your account. Enter your VAT ID, and then select Validate to validate it with the VIES (EU) or HMRC (UK) database.

Companies registered in Germany/Spain—Due to privacy laws, you must enter the legal company name manually.

Companies registered in other European countries— If the validation is successful, the legal company name associated with that VAT ID is displayed for you to confirm. If you don't recognize the legal company name, make sure you entered the correct VAT ID. If you believe the resulting legal company name does not match your VAT ID, click on the VIES or HMRC database links or contact your finance team.

Select your payment method

Select your payment method. There are two types of methods:

Credit Card	You do not need to enter credit card details when creating the account—however, you will need to provide details prior to submitting your first subscription.
Invoice (Credit Terms)	If you would like credit terms, you will be asked to fill out a credit application after setting up the account. The credit application must be approved by Seagate before services can start and products can be shipped.

Acknowledge terms and conditions

To enable the checkboxes, select each link to review terms and conditions and privacy statements.
Select the checkboxes, and then select Next.

Register a new account through assisted sales

If sales is assisting you with registering your account, a sales representative will send you an email inviting you to Lyve Management Portal.

If you can't find the email in your inbox, be sure to check your spam/junk mail folder.

Click on the link in the email to complete the registration process and create your account.
Review your profile details and enter any missing information.
Select Confirm.

Create your first Org

An Org (or organization) is a great way to organize and group subscriptions, members, and other settings within the Lyve Management Portal. You can use your Org to:

Customize user permissions for subscription access, management, and privacy.
Organize space for business units within a company.
(Resellers) Control access and privacy to subscriptions for multiple customers.

To create your first Org:

Enter a name describing the entity the Org will represent, for example, your company name or a business unit's name.

You can rename your Org anytime you want.

Select Submit.

You can manage and control which users have access to each Org on the Org Members page (see Manage Org members). To create additional Orgs, go to Org Settings (see Create additional Orgs).

Next steps

With a profile, account, and Org, you're ready to set up a subscription. See Lyve Products and Services for an overview of service subscriptions, or any of the following for setup instructions:

When you're ready to set up a subscription, select the + Subscription button in the upper right corner of your browser:

Navigate the portal

User menu

Select your username in the upper right corner of the page to:

View/edit your profile
Switch to another account
Sign out of Lyve Management Portal

Members with the required account/Org permissions can also view/edit:

Account and billing details
Org settings

Notifications

Select the Notifications icon in the upper right corner of the page to view actions and alerts related to your accounts, Orgs, and subscriptions.

Sidebar

Use the sidebar options to navigate Orgs and subscription-related pages. Help resources can be found at the bottom of the sidebar.

Select the Hide/Show icons to collapse and expand sidebar option labels.

Org and subscription management

	Use the Org Navigator dropdown menu to switch between multiple Orgs in your account. If you don't see the Org you're expecting in the dropdown, make sure you're viewing the correct account and confirm that you have permission to access the Org.
	View your Org/account dashboard.
	View subscriptions.
	View members in your Org.
	Manage Lyve Token files that provide security for your storage devices.
	Manage your subscription's storage devices and accessories.

Help options

	Send your feedback on Lyve products and services to the Seagate team.
	Find links to documentation and help videos.
	Create a ticket with the Lyve Support Center.